Refund policy
30-Day Return Policy
At Ortho Outlaw, we stand behind the quality of our apparel, accessories, and products. If you are not completely satisfied with your purchase, we’re here to help.
Returns
We accept returns within 30 days of the delivery date for eligible items.
To qualify for a return:
- Items must be unused, unworn, and in original condition
- Products must be returned in original packaging when possible
- Proof of purchase or order confirmation is required
Non-Returnable Items
The following items may not be eligible for return:
- Final sale items
- Personalized or custom products
- Items damaged through misuse or normal wear
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible so we can make it right.
Refunds
Once your return is received and inspected, we will notify you regarding approval of your refund. Approved refunds will be issued back to your original payment method.
Please allow several business days for your financial institution to process the refund after it has been issued.
Return Shipping
Customers are responsible for return shipping costs unless the item received was damaged or incorrect.
Questions or Concerns?
We’re committed to providing great customer service and making sure you have a great experience with Ortho Outlaw.
📧 Email: orthooutlawmerch@gmail.com
📞 Phone: 865-418-6898